Secured Payment
Payment will be processed immediately online via one of the following secure online payment services: PayPal or Revolut Bank UAB. Payments made by credit/debit card, Google Pay, and Apple Pay are processed by Revolut Bank UAB.
ASKA reserves the right to refuse any order or delivery in the event of an existing dispute with the Buyer, total or partial non-payment of a previous order by the Buyer, refusal of credit card payment authorization by the relevant financial institutions, or non-payment or partial payment. Under no circumstances shall ASKA be held liable in such cases.
Card transactions between the Buyer’s computer and the secure systems of PayPal or Revolut Bank UAB are fully encrypted using SSL (Secure Socket Layer) and protected.
Delivery
The order will be delivered by Coliposte or Mondial Relais to the address provided by the customer no later than 14 business days after we have confirmed the order.
At the time of ordering, the client must give precise contact details as well as the delivery address, if this is different.
Delivery costs :
– 8 € for a shipment to France and Poland.
– 15 € for a shipment to the rest of Europe and Switzerland.
– 20 € for a shipment to the countries of Eastern Europe (non-EU), to Norway and North Africa.
– 25 € for a shipment to countries in Africa (excluding North Africa), Canada, United States and to Near and Middle East.
– 28 € for a shipment to any other destination.
Delivery costs to all country are offered for any order of 200 € and above.
Ownership of the goods ordered shall only be transferred to the client after complete payment of the price invoiced, including delivery costs.
ASKA does not accept responsibility in the event of late delivery because of the postal services or means of transport.
Complaint
In the event that products ordered are lost or damaged during delivery, the client must first inform our customer service by email at office@askaparis.com and then, within three (3) days after the reception of the products, send a justified complaint by registered letter with acknowledgment of receipt to our customer service at the following address: ASKA – Joanna Pecorari, 53 rue Letort, 75018 Paris FRANCE.
Any anomalies observed at the time of delivery (parcel opened or damaged, etc.) must imperatively be recorded on the delivery note. If not, then the client may not claim any compensation.